I ordered Adobe InDesign for the home computer for Peyton. I got the software Thursday, but that is my regular knit night, so it didn't get loaded until yesterday after work. The software wouldn't load. Evidently, it has been a problem for many because there are several "fixes" on the Adobe website for you to attempt, which I did. It still wouldn't load. I called their technical support and held on the phone for 30 minutes only to be answered by an individual who I could hardly understand and they couldn't understand me.... I hate this! This is a US company and should have people helping customers who speak good English. After speaking to her for about 3 minutes, our call was disconnected. I know it did not happen on my end of the line. I call back. I held for 2 hours.... 2 HOURS!!!!!!! While I was holding, I was able to "chat with an agent" online. After answering the questions I had already answered, I was told I would have to talk to their technical support that they couldn't help me. I informed them that I was on hold and had been on hold for over an hour (at that point) after getting disconnected from a 30 minute hold before and asked if there was another number I could call and speak to someone. There wasn't. When someone finally answered the phone and I told them who I was and my serial number, they disconnected me again. This is poor customer service. I know that the disconnect was NOT on my end... I had them on speaker phone so there was no way I mistakenly pushed a button to disconnect the call. I called back and finally hung up at 10:00 which is 7:00 their time and closing time. I worked on this from the time I got home from work yesterday until 10 last night. They will be getting a letter from me. I understand we're not one of their multi-license business customers, but hell, the little guys expect service too.